At Electro Australia, customer satisfaction is a priority.
If an item isn't right for you, you have 30 days from the day your order is delivered to request a return or a refund under our change of mind policy.
🕒 1. Change of mind period
As a commercial goodwill policy, you have 30 days from delivery of your order to ask for a change of mind return, with no need to give a reason and with no penalty.
After that period we are unfortunately unable to accept change of mind returns.
This policy is in addition to your rights under the Australian Consumer Law, which are not limited in any way by the conditions below.
📦 2. Return conditions
For a change of mind return to be accepted:
- The product must be unused, not installed and in its complete original packaging (labels, accessories, box and so on).
- The product must not be damaged, soiled or incomplete.
- The return request must be made within 30 days of your order being delivered.
We don't accept change of mind returns on:
- Personalised or made-to-order products.
- Products whose hygiene seal has been broken.
- Gift cards.
✉️ 3. How to return an item
To start a return, email us at [email protected] with:
- Your order number.
- The product(s) concerned.
- The reason for the return (optional).
Once your request is approved, we'll send you the return instructions and the address to send the parcel to.
Pack the item carefully and send it exactly as instructed.
Return postage is paid by the customer, unless we made a mistake or the product is faulty.
💰 4. Refunds
Once your parcel has been received and inspected, we'll email you to let you know whether your refund has been approved or declined.
If the return is approved:
- The refund is issued to the same payment method used for the purchase.
- The refund is processed within 14 days of the returned product being received.
The original delivery charge is not refunded, unless we made a mistake or the product is faulty.
Orders already on their way: once an order has left our warehouse and is out for delivery, we can't cancel or refund it straight away. In that case, please wait for the delivery and refuse the parcel with the driver. As soon as the parcel is back at our warehouse, we'll process the refund under the conditions above.
⚙️ 5. Faulty product or wrong item
If you receive an item that is damaged or incorrect, contact us as soon as it arrives at [email protected], attaching:
- A photo of the product concerned.
- Your order number.
We'll offer you a free replacement or a full refund, whichever you prefer, in line with your rights under the Australian Consumer Law.
🚚 6. Return address
Returns must be sent to the following address:
Electro Australia
[Return address to be completed]
Australia
(No return will be accepted without prior authorisation from our customer service team.)
📞 7. Contact
For any question about returns or refunds, you can write to us at:
📩 [email protected]