Track your order
Enter your order number and the email address you used at checkout.
How your tracking works
Your tracking moves forward automatically, step by step, from the date of your order.
- D+0
Order received
We receive your order and your payment. Preparation starts straight away.
- D+1 to D+3
Preparation
Your order is checked and carefully packed by our team.
- D+4
Dispatch
Your parcel is handed to the carrier and your tracking moves to "Order dispatched".
- D+11 to D+14
Delivery
Delivered to your address 7 to 10 days after dispatch. Installation and removal of your old appliance included.
Understanding the statuses
Being prepared
Your order is confirmed and being prepared in our warehouse.
Order dispatched
Your parcel is on its way. An estimated delivery window is shown to you.
Out for delivery
Your parcel is travelling to your address, within the estimated delivery window.
Delivery delay
The carrier has been delayed: the estimate moves back by 7 days.
Delivery failed
The parcel was not delivered within the expected timeframe: contact our customer service team and we will find a solution.
Frequently asked questions
Where do I find my order number?
It appears in the confirmation email you receive just after your purchase (it starts with "EA"). We also recognise older order numbers and formats such as "Order #…".
How long will my delivery take?
Dispatch happens within 4 days of your order, then delivery is estimated 7 to 10 days after dispatch. The exact dates are shown in your tracking.
My tracking shows a delay, what should I do?
Nothing on your side: the estimate moves back automatically and we follow the parcel up with the carrier. The status updates as soon as the parcel moves on.
My tracking shows "Delivery failed"
Contact our customer service team with your order number: we chase the carrier straight away and offer you a solution (redelivery or refund).
A question about your order?
Our customer service team answers you by email as quickly as possible.